ServiceNow Product Owner

Náplň práce

Are you an experienced ServiceNow professional who enjoys combining technology, business needs and product ownership? We are looking for a ServiceNow Product Owner to take ownership of the platform's development, roadmap and lifecycle and play a key role in shaping how ServiceNow supports the wider business.

You will work closely with business and IT stakeholders, translate requirements into effective solutions, set priorities and drive continuous improvement. The role combines strategic thinking with a hands-on approach, giving you the opportunity to influence the ServiceNow roadmap and deliver solutions with a tangible business impact.

What will you do?
- Own and develop the ServiceNow roadmap and lifecycle, defining priorities and driving the continuous development of the platform, with a particular focus on CSM and ITSM
- Manage demand intake and backlog prioritization, translating business needs into clear functional and technical requirements
- Act as a key IT partner for business stakeholders, advising on ServiceNow solutions and aligning platform development with business priorities
- Ensure the platform architecture, configuration and integrations follow enterprise, security, compliance and governance standards
- Oversee technical debt, upgrades and releases while maintaining platform performance, scalability, stability and usability
- Lead and coordinate ServiceNow projects and initiatives across multiple teams and stakeholders, balancing strategic planning with a hands-on approach to solution design and implementation
- Identify opportunities for automation, process improvement and better use of ServiceNow

Požadavky

What are we looking for?
- 4+ years of professional experience in IT and at least 2 years of hands-on experience with ServiceNow
- Experience with ITSM and/or CSM and a good understanding of ServiceNow platform development and lifecycle management
- Experience with product ownership, project management, process management or backlog/roadmap management
- Ability to translate business requirements into practical technical solutions, with a good understanding of architecture, integrations, security, compliance and platform governance
- Strong analytical, problem-solving and stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences
- A proactive, solution-oriented approach and the ability to work independently as well as collaboratively across teams and countries
- Willingness to continuously learn and stay up to date with ServiceNow and relevant technology developments
- Fluent written and spoken English for daily professional use

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