Náplň práce
Join an international organization where you will shape enterprise-scale Customer Experience and Contact Center solutions in a modern, technology-driven environment.
The role focuses on Genesys Cloud CX, CCaaS, omnichannel communication, WFM, AI, NLP, APIs, and cloud technologies.
- Work with Genesys Cloud CX, CCaaS, omnichannel solutions, WFM, AI, APIs, and cloud integrations to design modern Contact Center environments
- Take ownership of the overall technical architecture and long-term development of the Genesys Cloud platform
- Design secure, scalable, and resilient solutions across voice, digital channels, routing, queuing, workforce management, and reporting
- Translate business requirements into solution architectures, technical specifications, integrations, and configuration concepts
- Lead architecture discussions and solution workshops while supporting engineering and product teams with technical guidance
- Identify opportunities to use AI, bots, NLP, conversational technologies, and digital channels to improve customer interactions
- Establish architecture standards, governance principles, and best practices across the Contact Center technology landscape
Požadavky
- 8+ years of professional experience in Contact Center technologies, with strong hands-on expertise in Genesys Cloud CX
- Strong knowledge of CCaaS, omnichannel communication, routing, queuing, WFM, and conversational design
- Proven experience designing and implementing large-scale enterprise Contact Center solutions
- Strong understanding of cloud architecture, API integrations, security, and system interoperability
- Experience with AI-driven Contact Center technologies such as bots, NLP, conversational AI, or similar solutions
- Strong architectural, analytical, and problem-solving skills with excellent stakeholder communication
- Fluent English and confidence working in an international environment
Nice to Have
- Genesys Cloud certification
- Experience with Genesys Cloud AI, CCAI, or comparable Contact Center AI solutions
- Knowledge of AppFoundry and third-party integrations
- Experience working with Agile product and engineering teams
Odpovědět na inzerát
Grafton Recruitment s.r.o.
Hlavní město Praha
Obor: Informační technologie,
Plat: Od 125000 CZK do 130000 CZK
Typ pracovního poměru: Plný úvazek
Benefity: - 5 weeks of vacation + 6 sick days, and additional days off for long-term cooperation
- Annual bonus of up to 20% of gross annual salary
- Flexible working hours and hybrid model (3 days home office per week)
- Company car for private use or car all
