Order Management Specialist with German

Náplň práce

We are looking for multilingual candidates with fluent English and German, strong communication skills, and a customer-focused mindset. Previous customer service experience is an advantage, as well as a willingness to learn and grow in an international environment.

As an Order Management Specialist, you will be responsible for:

- Managing an assigned portfolio of customers
- Providing support and guidance to customers on products, services, and processes
- Handling customer inquiries and resolving issues via phone and email
- Building and maintaining effective relationships with customers, colleagues, and internal stakeholders
- Performing day-to-day administrative tasks, including maintaining records and processing documentation
- Supporting customers throughout the entire Order-to-Cash (O2C) process
- Advising customers on order management, purchase orders, logistics, and deliveries
- Ensuring accurate and timely processing of customer requests
- Identifying and resolving customer issues while delivering excellent service
- Collecting customer feedback and contributing to continuous service improvement

Contract: 1 year with a possibility of prolongation
Start: immediately
Location: Prague 3

Požadavky

- Fluent English and German (minimum B2 level), both written and spoken
- Professional attitude with a strong customer-focused approach
- Excellent communication and interpersonal skills
- Previous experience in customer service, logistics, or a related field is an advantage
- Ability to work effectively under pressure and meet deadlines
- Independent, proactive, and responsible approach to work
- Ability to work both independently and collaboratively within a team
- Strong organizational, time management, and problem-solving skills

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