Customer Account Coordinator with Italian

Náplň práce

We are looking for multilingual candidates with fluent Italian, strong communication skills, and a customer-focused mindset. Previous customer service experience is an advantage, as well as a willingness to learn and grow in an international environment.

As a Customer Account Specialist, you will be responsible for:

* Managing an assigned portfolio of customers
* Providing support and guidance to customers on products, services, and processes
* Handling customer inquiries and resolving issues via phone and email
* Building and maintaining effective relationships with customers, colleagues, and internal stakeholders
* Performing day-to-day administrative tasks, including maintaining records and processing documentation
* Supporting customers throughout the entire Order-to-Cash (O2C) process
* Advising customers on order management, purchase orders, logistics, and deliveries
* Ensuring accurate and timely processing of customer requests
* Identifying and resolving customer issues while delivering excellent service
* Collecting customer feedback and contributing to continuous service improvement

Contract: 1 year with a possibility of prolongation
Location: Prague 3

Požadavky

* English and Italian min. B2+ in verbal and written form
* Good communication skills are essential
* Previous customer service/logistics background
* Ability to work under pressure
* Being an independent and responsible person
* Ability to work effectively either alone or as part of a team
* Excellent and effective organizational and time management skills

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