IT Support Specialist

Náplň práce

An international company is looking for an IT Support Specialist to join its global IT team. You'll work in a collaborative environment supporting modern workplace technologies and helping employees stay productive through reliable, high-quality IT services.


- Support end users across Windows, Microsoft 365, Active Directory, Microsoft Entra ID, MFA, and enterprise IT applications
- Troubleshoot hardware, software, and workplace technology issues
- Manage user accounts, permissions, and access requests
- Provide technical support while meeting ITSM processes and SLA targets
- Collaborate with international IT teams to resolve complex technical issues
- Contribute to continuous improvements of IT services and support processes
- Deliver an excellent customer experience through efficient and professional support

Požadavky

- 2+ years of experience in IT Support or Service Desk
- Experience supporting Windows operating systems and Microsoft 365
- Knowledge of Active Directory, Microsoft Entra ID, and Multi-Factor Authentication (MFA)
- Basic understanding of networking principles
- Experience working with ITSM processes and service level agreements (SLAs)
- Customer-oriented mindset with strong communication skills
- Fluent English

Nice to Have

- Experience with Freshservice or another ITSM platform
- ITIL certification or knowledge of ITIL best practices
- Experience with Microsoft Intune or SCCM
- Knowledge of an additional European language

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