Customer Service Representative with Arabic

Náplň práce

We are seeking for multilingual candidates who speak perfect English and Arabic, also with customer service background and willingness to learn.

As a Customer Service Representative you will be responsible for:
* Taking care of an assigned portfolio of customers
* Assisting customers with how-to’s
* Handling customer service inquiries and issues via telephone or email
* Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
* Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
* Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
* Supporting the customer during the entire order to cash process
* Maintaining and managing relationships with them
* Solving possible issues and giving advice if needed

Contract: 1 year with a possibility of prolongation
Start: immediately
Location: Prague 3

Požadavky

* Fluent ENGLISH min. B2+ in oral and written form
* Knowledge of ARABIC language min. B2
* Experience from corporate environment
* Good communication skills are essential!
* Previous customer service work experience or administration
* Ability to work under pressure
* Being an independent and responsible person
* Ability to work effectively either alone or as part of a team

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