IT Customer Order Management Specialist

Náplň práce

Do you already have experience in complex Customer Service with Order Management duties?

OR do you have customer service experience directly with UK/Ireland/US markets?

Great! Then become one of us - IT Customer Order Management Specialist

Your daily responsibilities will be:
? Managing the end-to-end customer order lifecycle within ERP systems (Microsoft Dynamics NAV, SAP, Oracle) – from order entry to final fulfillment.

? Preparing and issuing formal order acknowledgements to ensure transparency and accuracy.

? Generating backorder and availability reports, keeping customers updated on stock levels and delivery timelines.

?️ Creating, releasing, and monitoring picking documentation for the warehouse in line with delivery schedules across multiple markets.

? Acting as the primary customer contact for delivery-related matters and proactively resolving potential issues.

? Supplying regular performance and order-tracking reports to sales teams to support achievement of business targets.

? Preparing, posting, and issuing sales invoices in full compliance with financial procedures.

? Processing credit notes and adjustments for returns, faulty goods, promotions, rebates, and RMA claims.

? Performing monthly uploads of price lists into ERP systems, ensuring accuracy and policy alignment.

? Supporting ERP-related initiatives and projects (system upgrades, process improvements, data integrity work) across Navision and other platforms.

? Handling Amazon customer queries including invoicing, reconciliations, and reporting requests.

? Uploading and validating Sales Out data on a weekly basis to secure completeness and quality.

? Reviewing incoming Sales Out files, clarifying discrepancies with sales managers before upload.

? Collaborating with Controlling to ensure data consistency and identify process improvement opportunities.

? Partnering with Finance on shared-accountability tasks related to customer accounts, revenue, and controlling.

?️ Taking ownership of cross-functional administrative tasks, both new and transferred from other departments.

? Staying in close contact with the logistics team, ensuring process alignment and operational efficiency.

? Building and nurturing strong relationships with sales teams and customer contacts, delivering service that exceeds expectations.

Požadavky

? Work eligibility: According to Czech labour law, candidates must hold a valid work permit.

? Strong attention to detail, ensuring accuracy and consistency across processes and reporting.

⏱️ Deadline-driven mindset, able to prioritize and deliver results under time constraints.

? Excellent customer service orientation, with proven experience in customer-facing roles.

? Relationship builder, skilled at collaborating cross-functionally and understanding the priorities and challenges of other departments.

? Advanced MS Excel proficiency, leveraging spreadsheets for reporting, analysis, and data management.

?️ Fluent in English (written, spoken, and reading); additional European languages highly desirable in an international SSC environment.

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