Receive incoming calls and emails from customers with technical issues for a wide range of different software and hardware
Prioritise problems, dealing with immediate issues yourself or identifying specialist colleagues that will be able to help
Coordinate with other departments to resolve problems
Maintain regular contact with customers until the problem or question is resolved
Deal with occasional non technical issues as needed
Good English language, plus advanced knowledge of German
Previous Experience in telephone based customer support is an advantage but, enthusiastic graduates with a passion for IT technology are also welcome to apply
Excellent communication skills and a genuine desire to deliver world class customer service
Very good starting salary
Genuine chance to grow and develop your career long term
Ongoing training, including structured long term skills building plans
Modern, multicultural working environment
Security of working for a stable and growing international company
If you would like to apply for this job, please send a copy of your CV in English language and a brief cover letter.
Please read carefully and copy all of the below text into your email before sending any application to Dorset Management s. r. o., company ID No.: 246 92 336.
I agree that the Dorset Management s.r.o. ID No.: 246 92 336 will store my personal data (name, surname, date of birth, residence address, phone, fax, e-mail and information about my education, skills and professional experience) for the sole purpose of mediation of a job (including filing, editing and sorting of said data and its presentation to third parties from EU member states whose identity will be communicated to me), in accordance with the Act No. 101/2000 Coll. on Personal Data Protection for an unlimited period of time or till receipt of a written request to remove the data.
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Informace o pozici
Dorset Management s.r.o.
Hlavní město Praha
Obor: Zákaznický servis,
Požadované vzdělání: S maturitou
Požadované jazyky: Němčina, Angličtina
Plat: 30 000 - 35 000Kč
Typ pracovního poměru: Plný úvazek
Benefity: Velmi dobrý nástupní plat - Možnost kariérního růstu - Práce v mezinárodním týmu
Vhodné pro: Absolventy
Místo pracoviště: Praha