HR Customer Experience Specialist (Dutch) - Remote

Náplň práce

We are looking for a Dutch speaking individual with experience in customer service and HR. You would be able to work with us within the comfort of your home. If this sounds like a great opportunity for you, forward us your CV!

The role would require you to do the following:

- Help getting employees contact managers via phone, email or chat

- Record contacts in the case management system

- Address inquiries by referencing to documentations like frequently asked questions and standard operating procedures.

- Escalate complex queries which cannot be resolved at the first level

- Discover shortcomings in supporting documents and help improve processes.

- Create reports and maintain as needed.

Start: Immediately

Location: Prague 8 (Remote role)

One year contract with the possibility to extend

Working hours: Full time (40H/W)

Požadavky

- Fluent in English and advanced Dutch (B2)

- Expertise in customer service

- Great command of MS Excel and Word

- Open to working in shifts

- Communicative and driven personality

- Must reside in the Czech Republic

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