Do you speak advanced German? Do you have experience from customer service and are you interested in HR?
If yes, we are looking forward to your CV!
- First point of contact for employees and managers via phone, email or chat
- Log contacts into case management system
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures
- Escalate queries that cannot be resolved
- Identify gaps in the supporting documentation and cooperate on improvement of processes
Location: Prague 8 and home office/fully remote
Contract for one year with possibility of prolongation.
Working schedule: full time (40 h/w)
- Fluent English and advanced German (B2)
- Previous experience with customer service
- Solid command of MS Excel and Word
- Willingness to work in shifts
- Pro-active and communicative personality
- Necessary to work in the Czech Republic
Odpovědět na inzerát
Informace o pozici
Grafton Recruitment s.r.o.
Hlavní město Praha
Obor: Personalistika a HR,
Plat: Od 42000 CZK do 46000 CZK
Typ pracovního poměru: Plný úvazek
Benefity: - 5 weeks of paid holiday
- Meal vouchers/home office allowance
- Multisport card
Místo pracoviště: Praha