Nabídka práce > IT Product Support Coordinator with French | Hybrid

IT Product Support Coordinator with French | Hybrid

Náplň práce

Do you have some experience in customer service or IT support?

Do you want to learn more?

Would you like to work daily with a complex program, learn it and share your knowledge with the company's B2B clients?

Do you speak English and French?

The company is all about professional growth; this position is just the beginning of your path.

These will be your daily IT Product Support Coordinator responsibilities:
- Serving as product support for the company's B2B clients
- Resolving customers' cases and attending to their needs
- Identification and documentation of technical issues, product solutions
- Empathetic approach toward customers and their needs
- Escalation of more complex issues
- Contribution to project management of product solutions, process improvements, troubleshooting
- Not only escalating issues, but also resolving them! We are looking for a problem-solver


- Advanced level of spoken and written English (B2+/C1) and French (B2+/C1)
- Energetic, dynamic and proactive approach
- Any University degree OR experience in Customer Service, Sales Support, IT Support or HelpDesk
- Communication, compassion, and social skills are a must
- Problem-solving, analytical and empathetic approach
- It is a plus to have a Degree in Computer Science or similar (not needed)

Informace o pozici

  • Grafton Recruitment s.r.o.
  • Hlavní město Praha
  • Obor: Informační technologie,
  • Plat: Od 46000 CZK do 50000 CZK
  • Typ pracovního poměru: Plný úvazek
  • Benefity: - 25 Vacation Days - Sick Days - Hybrid model - Meal vouchers 100CZK/d (Sodexo) - Cafeteria points up to 4000CZK/m (Sodexo) - Pension insurance 2000CZK/m - Contribution to phone and its tariff - Paid language courses
  • Místo pracoviště: Praha
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