Do you have some experience in customer service or IT support?
Do you want to learn more?
Would you like to work daily with a complex program, learn it and share your knowledge with the company's B2B clients?
Do you speak English and Dutch?
The company is all about professional growth; this position is just the beginning of your path.
These will be your daily responsibilities:
- Serving as product support for the company's B2B clients
- Resolving customers' cases and attending to their needs
- Identification and documentation of technical issues, product solutions
- Empathetic approach toward customers and their needs
- Escalation of more complex issues
- Contribution to project management of product solutions, process improvements, troubleshooting
- Not only escalating issues, but also resolving them! We are looking for a problem-solver
- Advanced level of spoken and written English (B2+/C1) and Dutch (B2+/C1)
- Energetic, dynamic and proactive approach
- Any University degree OR experience in Customer Service, Sales Support, IT Support or HelpDesk
- Communication, compassion, and social skills are a must
- Problem-solving, analytical and empathetic approach
- It is a plus to have a Degree in Computer Science or similar (not needed)
Odpovědět na inzerát
Informace o pozici
Grafton Recruitment s.r.o.
Hlavní město Praha
Obor: Informační technologie,
Plat: Od 46000 CZK do 50000 CZK
Typ pracovního poměru: Plný úvazek
Benefity: - 25 Vacation Days
- Sick Days
- Hybrid model
- Meal vouchers 100CZK/d (Sodexo)
- Cafeteria points up to 4000CZK/m (Sodexo)
- Pension insurance 2000CZK/m
- Contribution to phone and its tariff
- Paid language courses
Místo pracoviště: Praha